Customer Service at the Roccoco New York Hotel Essays

Customer Service at the Roccoco New York Hotel Essays Customer Service at the Roccoco New York Hotel Essay Customer Service at the Roccoco New York Hotel Essay Introduction This case involves a dissatisfied customer of The Roccoco New York Hotel who received the service failure when she stayed in the hotel. The case demonstrates that there were four main areas where the hotel failed to meet the expectations and satisfaction of the customer and that includes internal managerial quality and the failure to manage the service failure after complaints were received. Overall The Roccoco New York Hotel failed in following fields: Failure of Internal managerial quality * The hotel was failed to meet the consumer expectations since it provided the wrong bed and room to the consumer. King bed non smoking/ Two beds smoking smell) * The hotel did not do well on the time control in terms of the delivery of luggage meals. * The hotel was failed on staff training for late check in for consumers. The failure to manage the service failure * Delayed for the meal delivery, but did nothing on the compensations. * The service attitude was not appropriate after receiving complaints. Possible solutions Solution 1 Retraining staff The staffs need more training on crisis management and servicing consumers. The staff should be patient, and have the listening skill to response the complaints in the right way. Moreover, time management is also an essential issue to the hotel. The hotel should make a regulation of the SOP (Standard Operation Process) to improve the time of delivery luggage. Solution 2- Interactional justice The Roccoco New York Hotel needs to develop more interactional relationship between the staff and the consumer to avoid discontent that occurred from offering the wrong type of room. The staff should explain the reason of failure and delivery the right room key personally to the consumer rather than asking the consumer came to the front desk. Also, they need to explain the reason of wrong room and luggage delivery delay to the consumer rather than just passing it. Solution 3- Outcome justice This option aims to provide compensations to the consumer when the service failures occur. For example, upgrade the room to the consumer since they offered the wrong room at the initial time and delivery luggage late. In addition, free charge or discounts for meal because of its delay. Evaluations The option 1, retaining staffs which is not only focusing on the training of responding consumers appropriately, but also cultivating staffs have high Emotional Quotient to handle the complains. It could be predicted that consumers are able to receive benefits and professional services through retaining staffs. It is definitely could improve the service quality, however, it seems that it is benefit for further consumers instead of for the current consumer who had a complaint to The Roccoco New York Hotel. Although this option is able to decrease the number of complaints in the future, it does nothing to the current consumer who had complaints already. Therefore, it is unlikely the best option to the hotel on resolving complaints. The second option, interactional justice, is better than the option 1 on handling complaints. Interactional justice could result in a successful service completion. By explaining the reasons of service failure to the consumers, consumer might understand and then decrease the degree of discontent. However, not all of the consumers could understand the service failure if just explaining the reasons, they might consider that the factors of failure should not occur and continue discontent. Thus, this option seems not perfectly suitable for handling complaints for each consumer. The third option, outcome justice, might decrease the degree of discontent from consumers somehow. This is because the failure of service has occurred, except explain the reasons of failure to the consumer, it is impossible to make time going back. Thus, only thing that the hotel could do is trying to decrease degree of discontent from the consumer by offering compensations. In this case, upgrade the room and offer discounts even free charge for meal would be lucrative ideas to resolving the complaints. The main reason of complaint is that the consumer did not receive the service outcomes she paid for. It would be helpful to decrease her discontent by offering the extra values to her. Therefore, this option is better than the option 1 and option 2 Recommendation The recent research had found that offering internal explanation together with compensations would decrease the number of complaints to the higher managers effectively (Lovelock Patterson Wirtz 2011). Therefore, the option 3 would be recommend to The Roccoco New York Hotel since it is able to improve the degree of discontent from the consumer efficiently. Reference list Lovelock Patterson Wirtz 2011, Service marketing, Pearson, Australia.

Free Essays on Coastlines

â€Å"Coastlines constantly change due to the processes of erosion and deposition† Australia’s coastline measures over 36000 kilometres. About 85 per cent of the population live in coastal towns or cities. More than 25 per cent live within 3 kilometres of the coast. The coast is important as a natural and human resource. Many people use coasts for recreation as well as industries, fishing locations and ports, but not many people realise that coasts are constantly changing. These changes are due to the processes of erosion and depositon. Erosion is the wearing away of the earths surface by agents such as wind and water. Waves are constantly striking against a coastline and when the weather is windy, the waves are larger and more powerful. As the wave hits the coastline, the energy in them is used to erode rocks and move sand, pebbles and other material. Bays and headlands are formed by erosion; they result from rocks eroding in different ways. Soft rocks are worn away more readily and form bays. The harder rocks take longer to erode and form headlands. An example of a coastal feature caused by erosion is a cave. A cave will be formed where weak rocks are eroded on each side of a headland. Over time the caves will erode enough to join, forming an arch. Further erosion of the rock supporting the arch will cause it to collapse, leaving a stack. Sometimes where we have only one cave, forming in the face of a cliff. The water can sometimes find a weakness in the cliff face and find a way to the surface, forming a blowhol e. Deposition also plays a major part in the constant change of our coastlines. Waves carry sand and other material on and off the shore. When a wave breaks, the water from it runs up the beach. This is called swash. The movement of water back down the beach to the sea is called the backwash. When storms occur and waves are large, more material is carried in the backwash to deep water. These are called destructive wave... Free Essays on Coastlines Free Essays on Coastlines â€Å"Coastlines constantly change due to the processes of erosion and deposition† Australia’s coastline measures over 36000 kilometres. About 85 per cent of the population live in coastal towns or cities. More than 25 per cent live within 3 kilometres of the coast. The coast is important as a natural and human resource. Many people use coasts for recreation as well as industries, fishing locations and ports, but not many people realise that coasts are constantly changing. These changes are due to the processes of erosion and depositon. Erosion is the wearing away of the earths surface by agents such as wind and water. Waves are constantly striking against a coastline and when the weather is windy, the waves are larger and more powerful. As the wave hits the coastline, the energy in them is used to erode rocks and move sand, pebbles and other material. Bays and headlands are formed by erosion; they result from rocks eroding in different ways. Soft rocks are worn away more readily and form bays. The harder rocks take longer to erode and form headlands. An example of a coastal feature caused by erosion is a cave. A cave will be formed where weak rocks are eroded on each side of a headland. Over time the caves will erode enough to join, forming an arch. Further erosion of the rock supporting the arch will cause it to collapse, leaving a stack. Sometimes where we have only one cave, forming in the face of a cliff. The water can sometimes find a weakness in the cliff face and find a way to the surface, forming a blowhol e. Deposition also plays a major part in the constant change of our coastlines. Waves carry sand and other material on and off the shore. When a wave breaks, the water from it runs up the beach. This is called swash. The movement of water back down the beach to the sea is called the backwash. When storms occur and waves are large, more material is carried in the backwash to deep water. These are called destructive wave...

Changing our lives Essay Example | Topics and Well Written Essays - 500 words

Changing our lives - Essay Example Moreover, establishing of goals indicates how much progress has been made and how far one is from his destination. Thus, like millions of people, I have also established few goals to be achieved in my life. One of my primary goals is to seek higher professional education from the USA. Since I belong to the Middle East, proceeding to the USA for acquiring Masters Degree in International Relations is my prime ambition. It would be a token of great honor, respect and prestige when my family members, friends and relations would introduce me with others as a foreign qualified young man. It would certainly boost up my morale and I would experience the bewitching fragrance of pride and respect in my mind. Proceeding to the western societies for seeking professional education is really a pleasant dream for the Arab youth, because lucrative jobs and rapid promotions are in wait of such qualified persons on their return in their native country. During my stay in the USA, I will be able to lear n many things related to culture, civilization, society, religion and politics of the world. It is reality beyond suspicion that the USA is a multicultural society, where people belonging to divergent racial, ethnic, regional, religious and cultural groups and communities live together.

Discribe the parliamentary sovereignty from constitutional prespective Essay

Discribe the parliamentary sovereignty from constitutional prespective - Essay Example According to the conventions of the British constitutional law in the past century, it is indicative that the dicey theory was the most influential one among all that were advanced in the century. The theory advanced by lord dicey postulates that the parliament has the right under the English constitution to make or repeal any law irrespective of circumstances. The theory goes further to state that there is no one under the constitution that has the right to override or amend the legislation made by the parliament. Therefore, the theory posits that the sovereignty of the parliamentary made legislation is absolute as long as it is working within the scope of the constitution. Notwithstanding the above ideal postulated by the theory, there are some sophisticated arguments that can be levelled against the doctrine that lord dicey fronts. The argument, notably, challenge the validity of the theory in the light of devolution, European convention on human rights and European union laws. This means that the point of absolute power of the parliament is not valid since there are limitations imposed upon it on the issues stated. Therefore, due to lack of the common point of reference on the absolute power of the parliament made legislations, various authorities in constitutional law have suggested an evaluation of the sovereignty of the constitution from a purely conventional approach. This approach seeks to remove the notion postulated by dicey theory on the supremacy of the parliament made law. As indicated earlier the power of the parliament in making the laws is absolute and it can only be repealed by another parliament. However, some of the scholars in law insist in the absolute power of the parliament in making the laws. This means that the parliament still harbor the right to make the unquestioned law as it is a convention under the British constitution. Others argue that in as much as the sovereignty of the constitution forms a

Traditional Marriage Essay Example for Free

Traditional Marriage Essay â€Å"In Sacred Rite or Civil Right,† Howard Moody, a Baptist minister, discusses his inner thoughts on the subject of marriage. He explains the tradition of marriage and informs the rights and freedoms of the people along with describing how it all affects people whether they are against it or with it. Most Christians of all denominations believe that a â€Å"traditional marriage† is the union between two people of the opposite sex and only have one significant other. Moody explains, â€Å"Christians feel superior about their ‘tradition’ of marriage, I would remind them that their scriptural basis is not as clear about marriage as we might hope† (353 Moody). He discusses how in the Bible that some important men have more than one wife and some children have different mothers and fathers. Most people forget this or choose not to see it that way. They â€Å"seem to be unaware of the real history of the institution of marriage† (Mataconis). Anti-gay religious groups and anti-gay individuals are people who discriminate gays and lesbians and believe that they should not be given a â€Å"traditional marriage† because they view them as sinful and damned in hell for all eternity. Moody explains that these religious groups and individuals do not realize that their so called â€Å"traditional marriage† isn’t as what it seems to be. In earlier periods of time, such as the 1700s and 1800s, â€Å"Marriage was about property and power rather than mutual attraction. It was a way of forging political alliances, sealing business deals, and expanding the family labor force. For many people, marriage was an unavoidable duty† (Mataconis). As Mataconis states, a â€Å"traditional marriage† was thought of as a legal contract; that a couple who was to be married should be married under certain circumstances, not out of love as people nowadays believe it to be. Freedoms and rights are also huge according to Moody. If freedom of choice means anything to individuals (male or female), it means they have several options. They can be single and celibate without being thought of as strange or psychologically unbalanced†¦ single and sexually active without being labeled loose or immoral†¦ single with [a] child without being thought of as unfit or inadequate† (354 Moody). He believes that if these options were fine with society, the rate of divorce would have never reached as high as nearly 50 percent. He also states the differences of marriage between religion and state. The state sees marriage as a contract between a â€Å"man and woman in order to protect money, property, and children† and religion sees marriage as a spiritual and romantic union between two people (355 Moody). ‘Faith in America’, a group based on religious views, even states, â€Å"Every American citizen has the right and freedom to marry the person they love without regard to race, gender, nationality, religion or any other social category† (FIA). This claims that one’s rights should not be taken away due to any circumstance, whether society views it correct or not. Many people, whether they are for a â€Å"traditional marriage† or not, are either extremely affected by it or just don’t care. Some people just ignore it and don’t bother to say anything while others are constantly bickering about the morality of the matter. Some see same gender marriages as disgraceful, wrong, and incredibly sinful, while others go about their ways and do not give it much attention. Why would we as Americans not want our government and its laws to recognize that same marriage sanctity for gay and lesbian individuals in their pursuit of liberty and happiness? † (FIA). Many see same-sex marriage as a way to gain rights that opposite gender couples have, such as tax breaks, medical insurance, dependency status, retirement benefits, social security benefits and inheritance rights. â€Å"Obviously, the only reason one can discern is that the opponents believe that gay and lesbian people are not worthy of the benefits and spiritual blessings of marriage† (356 Moody). Never the less, whether people agree with it or not, life goes on. In conclusion, everyone has the right to be married to whomever they please, or they should at least be able to live with whoever they want. Though people may see it as immoral, it is a God given right that every person should be able to love whoever they want without discrimination. Is it wrong? That is up to a person’s beliefs, whether society agrees with today’s â€Å"traditional marriage† or not.

OBriens Things They Carried Essay: An American Nightmare

History has shaped every country and their people, in particular negative experiences like the Holocaust in Nazi-Germany or the Vietnam war, involving the United States in a grueling controversy from 1964 until 1975. The author Tim O'Brian confronts an American audience in his short stories "The Things They Carried" with the inhumane consequences of political and military power decisions by rewriting history from a subjective,individual point of view. Thus he forces the audience to take a stand, to ask questions, to get morally and ethically involved. The narrative structure of the "Sweetheart of the Song Tra Bong" and "How to Tell a True War Story" contains two levels, the first on being a discourse about the characters of Vietnam stories. The "I", the narrator, introduces 'Rat' Kiley as his source for the narrative that follows. He characterizes stories about war as "strange", "swirling back and forth across the border between trivia and bedlam, the mad and mundane". The stories have a life of their own, reality is not absolute, not final. With this image he describes the ambiguity of war itself, the normality that turns into insanity, he summarizes the narrative about Mary Ann Bell and her experiences with the war. The narrator clearly states the purposes of these stories, he is not interested in factual truths about the war, he openly questions the reliability of his source: "Rat had a reputation for exaggeration and overstatement". He wants the audience to "feel exactly what he felt", an emotional experience, a subjective app roach. The second narrative level tells the story about Mary Ann Bell, the "Sweetheart of the Song Tra Bong". The narrator, probably the author, retells Rat's story in his own words, so that t... ...ositive as well as its negative accomplishments. But how is this to be done, how do we deal with history personally and politically? Ths author Tim O'Brian gives us one answer in "How to Tell a True War Story" on page 69: "You can tell a true war story if it embarrasses you. It you don't care for obscenity, you don't care for the truth; if you don't care for the truth, watch how you vote. Send guys to war, they come home talking dirty". In other words if you don't want war watch how you vote. The connotation of this statement is far reaching, it naturally places responsibility on the American government for having participated in the war, but it foremost appeals to the american public to take responsibility and to use this history, this story to create a better future. Works Cited: O'Brien, Tim. The Things They Carried.New York: Penguin Books USA Inc., 1990.

Brain Cell Transplants

For decades the wonders of science have miraculously improved and given hope to the unfortunate individuals of the world. From stem cell research to cloning, there is not a day that goes by that there is not a lab that is not full of eager scientists working hard in effort to find a cure for some of the millions of illnesses that are present today. There are many disabled children living throughout the world today. In fact, they make up quite a large portion of the world.From mental illnesses, to physical disabilities, there are thousands  of different types of diseases that strike newborns and children every day. Causes attributed to such illnesses can be anything from hereditary reasons to environmental. Fortunately, we have our magnificent scientists striving to help these children. In August of 2000, scientists began developing brain cell transplants to treat the damage caused by a stroke. The procedure appeared to benefit some patients. What this means is that their is, in fac t hope for children with mental disabilities, because a stroke causes mild to sever brain damage.Rehabilitation plays an important role once the brain cell transplants have taken place. And, not all patients will show signs of improvements. This is an ongoing study that is still being worked on and has much room for improvement. In the laboratory, scientists have actually developed a process which uses several to transform cells called LBS-neurons into mature brain cells or neurons. The regular LBS-neurons originate from human tumor tissue composed of embryonic like cells. This is a long way from looking through a magnifying glass!

Child Observation Essay

I observed the teacher and what instructional theory she used and the five students in her classroom. Her students consisted of three four girls and one boy from what was shown in the video. Instructional Theory used: The instructional theory that was used by the teacher was that of Vygotsky’s Cognitive Development Theory. Description of the lesson observed: The teacher started out with clear instructions informing the students that they would be doing about learning new words. She started out asking the students ‘Where is Squawker? † she followed up her answer by guiding the answer. Once the students were aware of the question, they answered by saying that Squawker was under the umbrella. The teacher cheered them on and gave positive feedback at that fact that the children answered correctly. She then reiterated the question and the answer and had the students repeat after her. She then asked one student in particular to go and get squawker, who would be her handheld helper for the lesson, from under the umbrella. Her name was Page. The teacher then told the children that they would be learning some new words that were in the word box. She again asked Page to be her word helper for that lesson. She gave the students clear expectations of the lesson. She told them that she would say the word, which she did by spelling it out completely first then saying in in a clear, crisp tone. She asked Page to select the first word and hold it up for everyone to see. The children then repeated the spelling of the first word, lungs, and then they also said the word clearly. *I had to note, that Page did not spell out the word lungs with the other students. She kind of just mumbled the word. * She, the teacher, made sure to also say to the children to â€Å"Look† closely at the word card. The next word Page pulled out of the word box was the word chest. The teacher again modeled how to pronounce each letter of the word and to say the word. She had the students model after her the same exact way. Again I noticed how Page did not pronounce the word like the other students. The teacher then proceeded to ask Page to place the word chest on her chest so that everyone could see the word. Page did as she was told, signifying she knew what the word was. The teacher also at that time emphasized the action â€Å"Do†. The teacher then had page pull out the picture of the lungs from the word box and place it on her chest. The teacher then engage the students and ask them how do we use our lungs, and elicit responses to see if the children had any knowledge of the content they were engaging in. The children showed readiness and ability to move forward with the questioning. She asked what is in the lungs and one child answered air. The teacher made connections to the environment by asking the children what else is full of air, and one child responded by answering â€Å"a balloon†. The teacher applauded and gave each child praise when answering the questions. The teacher also emphasized during this portion of the lesson â€Å"Say† as she wanted to know that the children knew what they were saying as well. She had Squawker, her hand helper, to ask follow up questions to see if the students comprehended the meanings or the usage of the word lungs, and chest all of which each of the five children responded with clear meaning of the text. The teaching technique the teacher used was in line with Lev Vygotsky’s theory of cognitive development. Vygotsky’s theory actively involves children in his or her own learning process. His theory also implies that learning occurs before development. It was clear that the children had a base knowledge of the content that the teacher taught them, she just deepened their understanding of the material and the vocabulary. Vygotsky’s theory also implies that development is driven by the children’s enjoyment from learning and interaction with their peers. This interaction with peers and adults play a critical role in their cognitive development. The teacher actively engaged the children. She assisted in their learning by modeling the content, and she also used role play by allowing a hand puppet to be a part of the class as a helper.

How to Determine the Equation of a Line

How to Determine the Equation of a Line There are many instances in science and math in which you will need to determine the equation of a line. In chemistry, youll use linear equations in gas calculations, when analyzing rates of reaction, and when performing Beers Law calculations. Here are a quick overview and example of how to determine the equation of a line from (x,y) data. There are different forms of the equation of a line, including the standard form, point-slope form, and slope-line intercept form. If you are asked to find the equation of a line and are not told which form to use, the point-slope or slope-intercept forms are both acceptable options. Standard Form of the Equation of a Line One of the most common ways to write the equation of a line is: Ax By C where A, B, and C are real numbers Slope-Intercept Form of the Equation of a Line A linear equation or equation of a line has the following form: y mx b m: slope of the line; m Δx/Δy b: y-intercept, which is where the line crosses the y-axis; b yi  - mxi The y-intercept is written as the point  (0,b). Determine the Equation of a Line Determine the equation of a line using the following (x,y) data. (-2,-2), (-1,1), (0,4), (1,7), (2,10), (3,13) First calculate the slope m, which is the change in y divided by the change in x: y Δy/Δx y [13 - (-2)]/[3 - (-2)] y 15/5 y 3 Next calculate the y-intercept: b yi  - mxi b (-2) - 3*(-2) b -2 6 b 4 The equation of the line is y mx b y 3x 4 Point-Slope Form of the Equation of a Line In the point-slope form, the equation of a line has slope m and passes through the point (x1, y1). The equation is given using: y - y1 m(x - x1) where m is the slope of the line and (x1, y1) is the given point Determine the Equation of a Line Find the equation of a line passing through points (-3, 5) and (2, 8). First determine the slope of the line. Use the formula: m (y2 - y1) / (x2 - x1)m (8 - 5) / (2 - (-3))m (8 - 5) / (2 3)m 3/5 Next use the point-slope formula. Do this by choosing one of the points, (x1, y1) and putting this point and the slope into the formula. y - y1 m (x - x1)y - 5 3/5 (x - (-3))y - 5 3/5 (x 3)y - 5 (3/5)(x 3) Now you have the equation in point-slope form. You could proceed to write the equation in slope-intercept form if you wish to see the y-intercept. y - 5 (3/5)(x 3)y - 5 (3/5)x 9/5y (3/5)x 9/5 5y (3/5)x 9/5 25/5y (3/5)x 34/5 Find the y-intercept by setting x0 in the equation of the line. The y-intercept is at the point (0, 34/5).

Pros and Cons of Earning a Masters Degree Before a PhD

Pros and Cons of Earning a Masters Degree Before a PhD As a potential applicant to graduate school you have a great many decisions to make. The initial decisions, such as what field to study, may come easily. However, many applicants struggle with choosing what degree to pursue, whether a master’s degree or PhD is right for them. Others know what degree they want. Those who choose a doctoral degree sometimes wonder if they should first complete a master’s degree. Do you need a master’s degree to apply to a doctoral program? Is a master’s degree an essential prerequisite for gaining admission to a doctoral program? Usually not. Does a master’s degree improve your odds of admission? Sometimes. Is it in your best interest to earn master’s before applying to PhD programs? It depends. Pros and Cons of Earning a Master's Before Applying to PhD Programs There are both advantages and disadvantages to earning a master’s before applying to PhD programs. Below are some of the pros and cons: Pro:  A master’s degree will introduce you to the process of graduate study. Without a doubt, graduate school is different from college. This is especially true at the doctoral level. A master’s program can introduce to you the process of graduate study and help you understand how it is different from undergraduate study.  A master’s program can help you make the transition to graduate school and prepare you for making the transition from college student to graduate scholar.   Pro:  A master’s program can help you see if you are ready for doctoral study. Are you ready for graduate school? Do you have the right study habits? Are you motivated? Can you manage your time? Enrolling in a master’s program can help you see if you have what it takes for success as a graduate student – and especially as a doctoral student. Pro: A master’s program can help you see if you are interested enough to undertake a PhD The typical college survey courses present a broad view of a discipline, with little depth. Small college seminars present a topic in more depth but it will not come close to what you will learn in graduate school. It is not until students are immersed in a field that they truly come to know the depth of their interest. Sometimes new grad students realize that the field is not for them. Others complete the master’s degree but realize that they have no interest in pursuing a doctorate. Pro: A masters may help you get into a doctoral program. If your undergraduate transcript leaves much to be desired, a master’s program may help you improve your academic record and show that you have the stuff that competent graduate students are made of. Earning a master’s degree shows that you are committed and interested in your field of study.  Returning students may seek a master’s degree to obtain contacts and recommendations from faculty. Pro: A master’s degree can help you change fields. Are you planning on studying a different field than your college major? It can be hard to convince a graduate admissions committee that you are interested and committed to a field in which that you have little formal experience. A master’s degree can not only introduce you to the field but can show the admissions committee that you interested, committed, and competent in your chosen field.   Pro: A master’s degree can offer a foot in the door to a particular graduate program. Suppose you hope to attend a specific graduate program. Taking a few graduate courses, nonmatriculated (or nondegree-seeking) can help you learn about the program and can help faculty learn about you. This is even more true for master’s students. In many graduate programs, master’s and doctoral students take some of the same classes. As a master’s student, you’ll have contact with graduate faculty – often those who teach in the doctoral program. Completing a thesis and volunteering to work on faculty research can help faculty get to know you as a competent and promising researcher. A master’s degree might offer you a foot in the door and a better chance of gaining admission to the department’s doctoral program. However, admission is not guaranteed. Before you choose this option, be sure that you can live with yourself if you don’t gain admission. Will you be happy with a terminal master? Con:  A master’s degree is time-consuming. Typically a full-time master’s program will require 2 years of study.  Many new doctoral students find that their master’s coursework doesn’t transfer. If you enroll in a master’s program recognize that it will likely not make a dent in your required doctoral coursework. Your  PhD  will likely take an additional 4 to 6 years after earning your master’s degree. Con:  A master’s degree is usually unfunded. Many students find this a big con: Master’s students usually do not receive much funding. Most master’s programs are paid for out-of-pocket. Are you prepared to potentially have tens of thousands of dollars of debt before you begin your PhD.?  If you choose not to seek a doctoral degree, what employment options accompany your master’s degree? While I’d argue that a master’s degree is always of value for your intellectual and personal growth, if the salary-return of your degree is important to you, do your homework and think carefully before enrolling in a master’s program prior to seeking your PhD. Whether you seek a master’s degree before applying to doctoral programs is a personal decision. Also recognize that many PhD programs award master’s degrees along the way, typically after the first year and completing exams and/or a thesis.

Management Essay Example | Topics and Well Written Essays - 2000 words - 5

Management - Essay Example Business organizations, in particular, contribute to the wellbeing of the entire society through activities aimed at promoting and preserving a self-sufficient and independent society. However, businesses will definitely fail to benefit the society without good leadership. As argued by Peter Drucker, good leadership and social responsibility are mutually dependent (Godfrey & Grasso, 2000). This essay demonstrates that good leadership reassures that businesses are being managed in ways that will benefit the whole of society. Peter Drucker states that the primary obligation of the organization is constantly to its own objective. If an attempt to generate a beneficial outcome led to the ruin of the organization trying to actualize it, it was not socially responsible, despite righteous intents. Businesses’ primary social responsibility is to generate earnings enough to answer for possible operational expenses (Maak & Pless, 2006). If the organization was not able to realize its ow n objectives due to mismanagement or mishandling of physical and human resources so as to accomplish social responsibility, it would harm society by failing to provide employment, products/services, and economic inputs. This argument became quite controversial among management scholars. Supporters of different movements often force business organizations to contribute to the alleviation of social problems that are completely beyond the organizations’ forte or capacity to fulfill (Maak & Pless, 2006). These pressures are exerted even if the measures demanded by these advocates, if carried out, could harm the organization, and in a certain extent could also harm society. Refusing or not being able to carry out the measures demanded these organizations are at times called ‘unethical’ (Adler & Gundersen, 2008). Hence, Drucker recommends good leadership. The objective to benefit the society obliges leaders to reflect, and to have the audacity and initiate steps where needed. A deeper analysis of business organizations would show that these entities are more than an arbitrary collection of people, although with a shared objective. Organizations are structured; people in an organization take on or are delegated different positions, functions, and responsibilities in order to realize this objective successfully (Mueller et al., 2009). Organizational structures suggest that leaders and followers exist. The leaders are ought to wield authority, provide guidelines, lay out rules, and carry out roles that are needed to realize the objectives of the organization. In thriving organizations, good leadership is beyond mere routine operational tasks like creating the organizational culture, leading employees, and allocating resources (Flynn, 2008). Good leadership is all about empowering and motivating followers to make their best efforts for the actualization of the vision that the leader has developed to realize the objectives of the organization. Among t hese objectives is to benefit the entire society. And the fulfillment of these objectives is largely possible through good leadership. Good Leadership is Socially Responsible/Ethical Leadership As stated by Peter Drucker, â€Å"What is most important is that management realizes that it must consider the impact of every business policy and business action upon society. It has to consider whether the action is likely to promote the public

Annotated Bib Bibliography Example | Topics and Well Written Essays - 250 words

Bib - Annotated Bibliography Example Study asserted that the impact of violence affected human resources, their employment, and their economic activities, thus, resulting to losses in the gross domestic products (GDP). Power fixes the outcome of political decisions. The theory of political movements illustrated that those who are able to wield power imposes to opponent the strategy that must be adopted. As such, the underpowered is compelled to comply terms or be punished. Dobbs argued that Cuban missile crisis is a case of presidential power and security management. He argued that the issue is better understood within the context of the limits of presidential power and of crisis management. Since this involved nations, it is personality-based politics is significant for negotiations. 8. Blight, J. (2004).The Cuban Missile Crisis: Considering its Place in Cold War History. Choices for the 21st Century Education Program. Watson Institute for International Studies. Brown University. pp 1-55. The world was almost unleashing nuclear war amid Cuban Missile Crisis in October 1962. The United States under former president John F. Kennedy discovered the weapons by the use of U-2 spy planes which created tensions between Americans, Cubans and Soviets. The document proposed recommended readings for academic studies. Good for